The Glen: rated 'Good'
Staff kind, patient and respectful, says Care Quality Commission report
The Glen Private Nursing Homein Sheffield has been rated ‘Good’ in all categories after an inspection by the Care Quality Commission.
The inspectors’ report said: “People spoken with were very positive about their experience of living at The Glen. They told us they felt safe and they liked the staff. Staff knew people well and positive, caring relationships had been developed.
“A programme of activities was in place so people were provided with a range of leisure opportunities. And we observed positive and caring relationships between staff and people using the service. The care staff were well trained and performed their jobs well.
“A varied and nutritious diet was provided to support people's health and respect their preferences, and the chef who was knowledgeable about people's individual needs, likes and dislikes.
“We saw in all cases people were cared for by staff that were kind, patient and respectful. People's privacy and dignity was promoted and respected.
“We found a welcoming, open and positive culture at the service that was encouraged and supported by the registered manager and assistant matron.”
The Glen is currently undergoing a programme of refurbishment after the acquisition of the home by assistant matron Kathryn Ferris and her family in May 2018.